Refund & Cancellation Policy

1. Overview

This policy governs refunds and cancellations for Homeplate Metrics Pro and Elite paid subscriptions, purchased and billed through Stripe. It should be read alongside our Terms of Service, which covers the recurring-billing terms of your subscription.

2. How to Cancel

You can cancel your subscription at any time, without contacting support, through the Stripe Billing Portal. From your Account page, select "Manage billing & invoices" to open the portal and cancel your plan.

3. What Happens After You Cancel

Canceling stops future renewals — it does not end your access immediately. You retain full access to your plan's features through the end of your current paid billing period. No automatic refund is issued for the unused portion of that period.

4. When Refunds Are Granted

Outside of the circumstances below, subscription charges are non-refundable. We will issue a refund when:

• You were charged more than once for the same billing period (a duplicate charge)
• A billing error on our part resulted in an incorrect charge
• You were charged after a cancellation request you had already submitted through the Stripe Billing Portal

To request a refund under one of these circumstances, contact us at contact@homeplatemetrics.com with your account email and the charge in question. We aim to resolve verified billing-error refund requests within 5 business days.

5. Renewal & Price-Change Notices

Subscriptions renew automatically at the then-current price at the end of each billing period unless canceled before the renewal date. If we increase the price of your plan, we will provide notice before the increase takes effect on your next renewal. See Section 7 ("Subscription & Billing") of our Terms of Service for full details.

6. Contact for Billing Disputes

Questions about a charge, or a dispute you'd like us to look into before contacting your bank or card issuer? Reach us at contact@homeplatemetrics.com